Contact Us

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Report an Issue

Problems with sewer odors, basement backups or stormwater? We’re here to help: Please report concerns to 311. 


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Contact KC Water 

KC Water Main Entrance
4800 E 63rd Street,
Kansas City, MO 64130
Hours: 8 a.m. – 5 p.m., Monday – Friday

Customer Service
(816) 513-1313 or 311 (Select Option 1)
Hours: 7 a.m. – 7 p.m., Monday – Friday

Water Quality Concerns
(816) 513-7000
Hours: 8 a.m. – 4:30 p.m., Monday – Friday